FAQ'S

 

Can you send me a catalog? Fortunately, all the items are on our website.

What is your return policy?  You can return any merchandise within 5 days from receiving the item(s), only if it is the wrong item or the wrong color that was shipped. The customer is responsible for paying the shipping for the returned item.  A refund for the cost of the item will then be sent to the customer.

Can I send you a personal cheque?  No, sorry at this time we only accept payments through Paypal.  Paypal will accept payments from your credit card or from your bank account.

How long will it take to get my order?  Orders with a cleared payment are processed in the order that the payment is received. The items will be then shipped by UPS from our warehouse from 2 to 5 days after payment has cleared.  UPS delivery time takes from 1 to 5 business days for ground service depending on where you live.  Orders to Canada may take a day or two longer. 

What is the difference between UPS and the US Postal Service (USPS) when the package is shipped outside the USA? 
Generally speaking UPS has lower shipping costs than the Postal Service. UPS tracking is very specific, and they rarely lose a package. However, on delivery UPS may ask for an additional payment of brokerage fees and fees charged by Customs. We've seen these fees range greatly from country to country, from only a few dollars to 50% or more of the shipment's value. The US Postal Service tends to cost a little more, but they tend to incur fewer Customs charges and do not charge a brokerage fee to have their packages cleared, which could save our customers a lot of money. However, their tracking leaves a lot to be desired and Postal carriers around the world are known for occasionally losing packages. If this happens we cannot not file an insurance claim involving two country postal delivery systems, so unfortunately we will not be able to ship by USPS.  We hope you understand why.

Do you ship COD?  No, we have discontinued CODs because of the high cost of non-payments and returns.

Do I need to pay sales tax? Sales tax will be applied only on Florida orders.

 

If you have any other questions, feel free to contact us at:  info@deluxe-elegance.com

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